Credit purchases
Credit purchases are generally final once Stripe confirms payment and the credits are added to your Quorum balance. Credits do not expire, have no cash value, and cannot be transferred or resold.
Failed reviews
If Quorum cannot enqueue a review after deducting credits, the application is designed to return those credits automatically. If every reviewer fails, a review remains incomplete, or a technical failure consumes credits without delivering usable results, contact us within 14 days. After verifying the review and ledger, we may restore the affected credits or refund the corresponding purchase amount.
A partial report is not automatically a failed review because completed reviewer work remains available. We will review partial-report requests individually based on the number of reviewers completed and the usefulness of the delivered result.
When cash refunds may be available
We may issue a refund for a duplicate charge, an unauthorized charge reported promptly, credits not delivered after successful payment, a verified service failure, or where applicable law requires it. We do not ordinarily refund used credits, dissatisfaction with a subjective AI assessment, failure to independently verify AI output, accidental submission, or unused balances.
How to request help
Email contact@poollabsllc.com with the account email, approximate purchase date, Stripe receipt or checkout identifier if available, and the affected review ID. Do not email document contents or payment-card numbers. We may ask for additional information to verify account ownership and the transaction.
Approved cash refunds are returned through Stripe to the original payment method. Bank processing times vary. Nothing in this policy limits non-waivable consumer rights.